Shipping policy

Shipping Policy

Effective Date: October 16th 2023

Thank you for shopping with East Coast Bakes. We want to ensure that you have a smooth and enjoyable experience with us. This Shipping Policy outlines the details of how we handle shipping and delivery of our gluten-free bakery products.

1. Order Processing Time

We take pride in delivering fresh and delicious products to our customers. After you place an order, please allow 3-4 business days for order processing before your order is shipped. Our business days are Mon- Friday 9am-5pm, excluding weekends and holidays. We aim to process and ship orders as quickly as possible, but this processing time allows us to prepare and package your order with care.

2. Shipping Methods

We offer several shipping methods to accommodate your needs. The available shipping options and estimated delivery times will be displayed during the checkout process. Please note that delivery times may vary depending on your location.

3. Shipping Costs

Shipping costs are calculated based on the selected shipping method, the destination, and the weight and dimensions of your order. You can view the shipping cost for your order during the checkout process.

4. Tracking Information

Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to track the status and location of your package.

5. Delivery Area

We currently ship to Locations within the United States. If your location is not within our delivery area, please contact us for assistance or alternative arrangements.

6. Delivery Delays

While we make every effort to ensure timely deliveries, unforeseen circumstances such as adverse weather conditions or shipping carrier delays may affect delivery times. We appreciate your understanding and patience in such situations.

7. Order Changes and Address Updates

If you need to make changes to your order or update the shipping address, please contact us as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed.

8. Missing or Damaged Items

If you receive a damaged or incomplete order, please contact us within 10 days of receiving the order. We will work to resolve the issue promptly.

9. Contact Us

If you have any questions or require further information about our shipping policy, please contact us at Eastcoastbakesllc@gmail.com or Direct Message our Social Media accounts. We're here to assist you and ensure your satisfaction with our products and services.